Frequently Asked Questions
PRODUCTS
Each KKNEKKI hair tie is made on original vintage knitting machines from the 1960s, which were once used to produce durable upholstery bands for furniture. Read more about the craftsmanship behind KKNEKKI here.
KKNEKKI are manufactured in Vietnam and China.
We use factories that specialize in high-quality and durable design.
Yes! KKNEKKI is designed to work for all hair types. The unique 60-thread construction gives strong hold and durability while remaining soft and gentle on your hair.
KKNEKKI Regular is the original hair tie, ideal for all hair types. It has a classic design that provides a gentle, non-slip hold, keeping hair secure without pulling, snagging, or causing breakage. Its durable woven construction makes it long-lasting, colorfast, and waterproof. Shop here.
KKNEKKI Slim is a refined version of the original with a sleeker, thinner design. It’s perfect for finer hair or when you want a more minimal look. Despite its slimmer profile, it still offers the same gentle, snag-free, and secure hold as the regular version. Shop here.
Find a nearby retailer using our Store Locator. Simply enter your address or city to see which stores carry our hair ties. We recommend contacting the store directly to confirm availability before visiting.
PAYMENTS
We accept Visa, MasterCard, American Express, Klarna, Apple Pay, Google Pay, Bancontact, iDEAL, UnionPay, and Shop Pay.
If you are ordering from the EU, Switzerland, Norway, or the United Kingdom, all duties and taxes are included in the price. Your KKNEKKI order will arrive with no additional charges.
ORDERS & SHIPPING
All orders are shipped with DHL, ensuring your package arrives safely and on time. Read more about DHL here.
We offer flat rate shipping to all the countries we deliver to. Orders over a certain amount automatically qualify for free shipping. For full details on shipping rates, please see our Shipping Policy.
We ship to most countries worldwide. However, there are a few exceptions where we’re currently unable to deliver. You can find the full list of countries we don’t ship to here.
We aim to ship all orders as quickly as possible. Delivery typically takes 4 to 7 business days (excluding weekends and holidays). If you live outside the EU, please allow up to 10 business days due to customs and shipping conditions. You will receive an email from us when your order has been shipped. For full details on estimated delivery times, please see our Shipping Policy.
Please contact us at shop@kknekki.com as soon as possible if you want to cancel or change your order. We aim to process orders quickly and can’t guarantee that changes or cancellations can be made in time.
When you place an order on KKNEKKI.com, you should receive an order confirmation email at the address you provided at checkout. If you do not receive this email, please check your spam folder, before contacting us at shop@kknekki.com, and we’ll be happy to assist you.
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to follow your package. Please allow up to 48 hours for the tracking information to become available.
Exchanges & Returns
Your satisfaction is our priority. Please note, however, that KKNEKKI hair ties are considered a hygienic product and thus can’t be returned or refunded once purchased. This policy helps ensure the health and safety of our customers.
If there is a mistake in your order, please contact us at shop@kknekki.com with your concern and we’ll help you out.
We’re sorry to hear this! Please send a photo of the issue to at shop@kknekki.com along with your order number. We’ll look at it right away and arrange the best solution for you, usually a refund.
If you purchased KKNEKKI through one of our retailers, any complaints or claims should be handled directly with the retailer where the purchase was made.
OTHER
Are you interested in offering KKNEKKI to your customers and becoming one of our retailers? Please contact your nearest sales agent listed here for more information about pricing, minimum order quantities, and distribution in your area. If you are unable to find a sales agent near you, please fill out the contact form, and our team will assist you directly.
We work with a curated selection of UGC and content creators whose work reflects our aesthetic and quality standards. If you believe your content is a strong match, please reach out to social@bondep.com with examples of your work.
Click here to visit our media platform.
GET IN TOUCH
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